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Trusted by leading brands across BFSI, Retail, Healthcare & Real Estate

CitiStyle Bazarkolkata Khatabook CitiStyle Bajajfinserv Bhel Edelwise GJF Godrej Government_Assam ICIC IIFL_Finance HDFC Khoinoor Kolkata_police Mfine Pharmeasy Piramal Prestige Puraniks Realatte Rejoice Runwal Sbigeneral Siddha Sunteck WoW_Momo Anarock Apollo CitiStyle Bazarkolkata Khatabook CitiStyle Bajajfinserv Bhel Edelwise GJF Godrej Government_Assam ICIC IIFL_Finance HDFC Khoinoor Kolkata_police Mfine Pharmeasy Piramal Prestige Puraniks Realatte Rejoice Runwal Sbigeneral Siddha Sunteck WoW_Momo Anarock Apollo
98%
Message open rate vs 22% for email
45–60%
Click-through rate on WhatsApp campaigns
3×
More conversions than SMS or email
2.9B
Monthly active WhatsApp users globally

What you can do

Everything your business needs,
inside WhatsApp.

01

🤖

Automated customer support

Resolve FAQs, confirm appointments, share documents, and provide 24/7 service with AI chatbots that feel human — reducing support costs by up to 60%.

02

📣

Broadcast campaigns

Send personalised promotional messages, renewal reminders, and re-engagement campaigns to opted-in customers — at scale, with 98% open rates.

03

🔗

CRM & API integration

Sync customer data, track behaviour, and trigger personalised WhatsApp messages automatically from your CRM, CDP, or any backend system via REST API.

See it in action

Real WhatsApp conversations
your customers love.

These are actual message flows your customers experience — personalised, automated, and delivered inside the WhatsApp app they use every day.

10:15
WiFi
‹
NR
Nestora Realty
✔ Verified Business
Today
Hi Vikram! 👋 Thanks for your interest in Nestora. What are you looking for?
10:10 AM
🏠 Buy Property
🔑 Rent
💰 Invest
🏠 Buy Property
10:11 AM ✓✓
Great! Which city? 📍
10:11 AM
Mumbai
Pune
Bangalore
Mumbai
10:12 AM ✓✓
Perfect! Our agent Priya will call you within 15 mins. Site visits available this weekend. 🗓️
10:12 AM
Real estate
Lead qualification chatbot
Captures intent, location and budget — qualifies leads before agent callback
11:30
‹
FC
Finovate Capital
✔ Verified Business
Today
💰
Pre-Approved Loan
Up to ₹50 Lakhs
Congratulations Ananya! 🎉 You have a pre-approved personal loan of ₹12,50,000 at just 10.5% p.a. Offer valid till 30 Nov.
11:30 AM
What would you like to do?
Choose an option
💳 Apply Now — Instant disbursal
📊 Check Eligibility
❌ Not Interested
11:30 AM · Delivered ✓✓
BFSI
Pre-approved loan broadcast
Personalised loan offer with rich image and 3-option list message
3:45
‹
SN
SytleNova
✔ Verified Business
Today
🎉 Your order #SYN-8832 has been shipped! Track your delivery:
3:40 PM
👗
Floral Maxi Dress
📦 Out for delivery · Arriving today by 7 PM
TRACKING
✓
✓
🚚
🏠
3:40 PM
📍 Track Order
🔄 Return/Exchange
3:40 PM · Read ✓✓
E-commerce
Order shipping notification
Live tracking visual, product image and one-tap tracking/return buttons
8:00
‹
MVC
MediVerse Care
✔ Verified Business
Today
Hi Deepa! ✅ Your online consultation is confirmed:
8:00 AM
👨‍⚕️
Dr. Ramesh Kumar
General Physician · 10 yrs exp
DATE
12 Nov
TIME
10:30 AM
MODE
Video
8:00 AM
📅 Add to Calendar
🔄 Reschedule
💊 Also, your medicine refill is due. Should we auto-order? Save 15% with subscription.
8:01 AM
✅ Yes, auto-order
❌ No thanks
Healthcare
Appointment + medicine upsell
Confirms consultation and cross-sells medicine subscription in one thread

Who is this for

Built for every industry that
talks to customers.

🏦

BFSI

Send EMI reminders, loan offers, policy renewals and fraud alerts. Automate KYC document collection. Reduce call centre volume by 40%.

EMI remindersLoan disbursalKYC collection
🏠

Real estate

Book site visits instantly, follow up with leads while they're hot, send property brochures, and nurture cold leads automatically over weeks.

Site visit bookingLead nurturingProperty PDFs
🛒

D2C & e-commerce

Recover abandoned carts, send shipping updates, run Diwali offers, and build repeat purchase flows — all inside WhatsApp.

Cart recoveryOrder updatesOffers & promos
🏥

Healthcare

Automate appointment bookings, send lab reports, medicine reminders and post-consultation follow-ups — improving patient adherence by 3×.

Appointment bookingLab reportsMedicine reminders
📚

Edtech

Send class reminders, exam schedules, result alerts and fee payment nudges. Onboard new students with automated welcome flows.

Class remindersFee collectionResult alerts
🎯

Service businesses

Stay top-of-mind with lead nurturing flows, service renewal reminders, customer feedback collection and personalised re-engagement campaigns.

Lead nurturingRenewalsFeedback

Getting started

Live on WhatsApp Business API
in 3 simple steps.

01

Account setup & verification

We set up and verify your WhatsApp Business Account with Meta as a TSP-certified partner. Get your green tick in 3–5 days.

3–5 business days
02

Template approval

We design and get your message templates—promotional, transactional, OTP, and interactive— approved by Meta for compliant sending.

24–48 hours
03

Go live & optimise

Launch your first campaign, monitor delivery and open rates on our real-time dashboard, and optimise messaging with A/B testing.

Day 7+

Why MDS for WhatsApp Business API?

✅
Meta TSP Certified Partner
🛡️
100% Meta compliance ready
⚡
24-hour go-live SLA
🤝
Dedicated CSM support
🔗
CRM & API integrations
📊
Real-time analytics dashboard

FAQ

Common questions about
WhatsApp Business API.

WhatsApp Business App is a free mobile app for small businesses — limited to one device and manual messaging. WhatsApp Business API is built for medium and large enterprises: it supports unlimited agents, automated chatbots, bulk broadcasts, CRM integration, and a verified green-tick sender identity. You need a TSP like MDS to access it.
With MDS, most businesses go live within 24 hours for basic API access. Full setup including chatbot flows, template approvals, and CRM integration typically takes 5–7 business days.
Meta charges per 24-hour conversation window, not per message. There are four conversation types: Marketing (promotional), Utility (transactional), Authentication (OTP), and Service (customer-initiated support). Pricing varies by type. MDS includes a set number of free conversations in all plans — contact us for current pricing details.
Yes — but only to opted-in contacts using pre-approved message templates. WhatsApp requires explicit opt-in before you can send broadcast messages. MDS helps you build compliant opt-in flows and manages template approvals so you can broadcast at scale without account restrictions.
No — messages appear in the regular WhatsApp chat interface, identical to a message from any other contact. Your business name and logo appear at the top with a verified badge. Well-designed chatbot flows feel completely natural — customers often don't realise they're talking to a bot unless you tell them.
Absolutely. The WhatsApp Business API is accessed via REST API, making it compatible with any CRM, CDP, ERP, or custom backend. MDS provides native integrations with Salesforce, HubSpot, Zoho, Leadsquared, and custom webhook support. We also offer our own CRM built for WhatsApp-first businesses.

Stop chasing customers.
Start closing on WhatsApp.

98% open rate. Real conversations. Real results. Join 500+ Indian brands already running WhatsApp Business API with MDS — and go live in 24-48 hours.

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