{"version":"1.0","provider_name":"BLOGS","provider_url":"https:\/\/www.mdsmedia.co.in\/blog","title":"Voice of Customer (VoC) Programs - BLOGS","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"2QnsPWd30d\"><a href=\"https:\/\/www.mdsmedia.co.in\/blog\/voice-of-customer-voc-programs\/\">Voice of Customer (VoC) Programs<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.mdsmedia.co.in\/blog\/voice-of-customer-voc-programs\/embed\/#?secret=2QnsPWd30d\" width=\"600\" height=\"338\" title=\"&#8220;Voice of Customer (VoC) Programs&#8221; &#8212; BLOGS\" data-secret=\"2QnsPWd30d\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.mdsmedia.co.in\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.mdsmedia.co.in\/blog\/wp-content\/uploads\/2026\/07\/Untitled-design-2026-07-15T163059.057.png","thumbnail_width":1024,"thumbnail_height":683,"description":"A Voice of Customer program is only as valuable as the decisions it changes. Too many companies collect feedback \u2014 surveys, reviews, support transcripts, social mentions \u2014 without ever connecting that data back to product roadmaps, pricing, or service design. A mature VoC program closes that loop deliberately, treating customer input as an operating input..."}