{"version":"1.0","provider_name":"BLOGS","provider_url":"https:\/\/www.mdsmedia.co.in\/blog","title":"Customer Retention Metrics Every Business Should Track - BLOGS","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"1OiH6QDmla\"><a href=\"https:\/\/www.mdsmedia.co.in\/blog\/customer-retention-metrics-every-business-should-track\/\">Customer Retention Metrics Every Business Should Track<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.mdsmedia.co.in\/blog\/customer-retention-metrics-every-business-should-track\/embed\/#?secret=1OiH6QDmla\" width=\"600\" height=\"338\" title=\"&#8220;Customer Retention Metrics Every Business Should Track&#8221; &#8212; BLOGS\" data-secret=\"1OiH6QDmla\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.mdsmedia.co.in\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.mdsmedia.co.in\/blog\/wp-content\/uploads\/2026\/06\/Untitled-design-69.png","thumbnail_width":1024,"thumbnail_height":683,"description":"Acquiring a new customer almost always costs more than keeping an existing one, yet many businesses still track acquisition obsessively while treating retention as an afterthought. Here are the metrics that actually tell you whether customers are sticking around \u2014 and why. Customer Retention Rate (CRR) The most direct measure: of the customers you had..."}