{"version":"1.0","provider_name":"BLOGS","provider_url":"https:\/\/www.mdsmedia.co.in\/blog","title":"Building a Customer Retention Engine Using Automation - BLOGS","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"OrkUB6t9L0\"><a href=\"https:\/\/www.mdsmedia.co.in\/blog\/building-a-customer-retention-engine-using-automation\/\">Building a Customer Retention Engine Using Automation<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.mdsmedia.co.in\/blog\/building-a-customer-retention-engine-using-automation\/embed\/#?secret=OrkUB6t9L0\" width=\"600\" height=\"338\" title=\"&#8220;Building a Customer Retention Engine Using Automation&#8221; &#8212; BLOGS\" data-secret=\"OrkUB6t9L0\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.mdsmedia.co.in\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.mdsmedia.co.in\/blog\/wp-content\/uploads\/2026\/06\/Untitled-design-100.png","thumbnail_width":1024,"thumbnail_height":683,"description":"A retention team of three people is responsible for monitoring engagement signals across fifty thousand active customers. By the time anyone manually notices a customer has gone quiet, that customer has often already decided to leave. The team isn\u2019t failing \u2014 they\u2019re being asked to do something manual effort simply can\u2019t do at that scale...."}