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https://www.mdsmedia.co.in/blog/wp-content/uploads/2026/06/Untitled-design-15.png1024683Customers do not care which department they are talking to. They remember the experience of talking to your brand. When that experience is fragmented, inconsistent, or disjointed, the brand pays the price, not the department that caused it. The Problem With Siloed Communication Systems The typical enterprise communication landscape looks something like this: email managed...